The booking hides inside an iframe.
In Momence’s own words, bookings made through its plugins “are hidden behind something called an iframe, this prevents event tracking.”1
For Momence studios
A Momence website that looks like you, not like a plugin.
Keep Momence running classes, memberships and your back office. We design your class pages and schedule on your own site. Guests pay on your own page, and we record the paid booking in Momence through its API, so they do not leave your site or need a Momence login.
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The usual trouble
Your tracking cannot see a Momence booking.
The tracking workaround has gaps.
Momence’s fix is a thank-you page on your site. It works for classes, appointments, subscriptions and packages, but “will not occur with purchases of products or on-demand content.” For appointments, “Currently IDs are not sent.”1
Analytics can treat the checkout as a new visit.
Momence says you need to “preserve the user session between your site and Momence.” Without cross-domain settings, “GA4 will treat the checkout as a new session and purchases may not appear.”2,3
The teardown
Where a Momence booking disappears from your tracking.
Momence’s own help pages explain why. Steps 1 to 3 happen with every plugin booking, and step 3 is the one that hides it. Steps 4 and 5 only happen in some cases, and each one is marked with when.
To see a year of booking fees next to your own site, try the booking fee calculator.
Booking teardown
When it happens, and who controls it
A plugin booking, from the first click
- 1
Every bookingA visitor opens the page where you pasted the Momence schedule.
Your page - 2
Every plugin bookingYou paste Momence’s code snippet into your site builder, and the booking happens inside an iframe.4,1
Iframe - 3
Every plugin bookingYour site cannot see the booking, because the iframe prevents event tracking.1
Hidden - 4
If you set up the thank-you pageMomence sends the guest to a page on your site. It covers classes, appointments, subscriptions and packages, but not products or on-demand content.1
Redirect - 5
Without cross-domain settingsGA4 treats the checkout as a new session, and purchases may not appear.3
New session
On your own pages, you choose how your schedule and class pages look and read.
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Your class pages and schedule, on your own domain.
We design your class pages and schedule as part of your own site, on your own domain. The guest picks a class and pays on your page. Your site then records the paid booking in Momence through its API, as a sale paid with a payment method you create in Momence for it.[[hostPay,customPay]] Momence keeps running classes, memberships and your back office.
- The schedule and class pages are designed as part of your site.
- You decide the words, the order and the look.
- Sessions, locations and memberships can be read from your Momence through its API.5
- Guests pay on your own page with a card, through your own Stripe account. The money goes to you, and Momence only records the sale.6,7
- One condition: Momence’s API terms say an integration is approved by Momence, so we confirm that for your account before we start.8
Proof
Two sites we built, and what changed.
Eagle’s Nest Atitlán · Classes, booked through Momence
2.25x
More class revenue from the website. Same prices. The average order went from $25 to $49, because guests now book almost two classes per checkout instead of one.
16% more checkouts. Three weeks before vs three weeks after launch, 2026. The same weeks in 2025 were flat.
Eagle’s Nest Atitlán · Retreat center, Guatemala
98%
Stay booking value up, September 2026 vs September 2025.
Measured in their booking system. Ads, prices and the season play a part too.
Kalart · Rural coliving, Catalunya
4 to 18
Room applications a month.
Since 10 September 2026, Eagle’s Nest guests book and pay for classes on Eagle’s Nest’s own page, through the Momence API. Before, they booked in the Momence plugin.
A few more questions
Are the Momence plugins enough for my schedule?
For a schedule on a page, they can be. Momence says you can embed class schedules, booking forms and more with plug-and-play code snippets.9 The catch is what you can measure: Momence says the iframe the booking sits in prevents event tracking.1 Its thank-you page fix covers classes, appointments, subscriptions and packages, but not products or on-demand content.1
Does it work with WordPress or Wix?
Momence’s plugins are code snippets you paste into your site builder, for example a custom HTML block in WordPress or an iframe element in Wix.4 Our sites are not built that way: they are not WordPress sites and have no plugins. We design the pages ourselves and connect them to your Momence through its API.
Will guests book without leaving my site?
Yes, with our own payment page instead of the Momence plugin. The guest picks a class and pays on your page, with a card through your own Stripe account. Your site then writes the paid booking into Momence through its API, using a payment method you create in Momence for this.6,7 The guest needs no Momence login: the business API works with one of your studio logins, and its permissions come from that user.10 The Momence plugin is the other route, and its checkout runs in an iframe.4 The condition is Momence’s approval of the integration, which we confirm before we start.8
Does Momence have to approve the connection?
Momence’s API docs show no approval step, but its API terms say integrations are approved by Momence.8 Its terms also say the API may not be used to act as a payment intermediary, so you stay the merchant and the card is charged in your own Stripe account.8 We check the approval with you before we start. You create the API client yourself in your Momence dashboard, under Apps and Integrations and then Developer API.11 We found no published limits for it, and Momence keeps the right to set rate limits.8 We check that for your account on the call.
Does my Momence keep running the back?
Yes. Your classes, memberships, clients and payments stay in Momence. We build the website guests see and use.
What do I pay, and when is the site live?
There are three payments: a part up front, a part at launch, and a last part 90 days after launch that is due only if your website booked more than in the same 90 days last year. We go through the numbers on the call. The thirty business days count from the day we have API access to your account.11 Momence approves the integration first, which we confirm with you before we start.8
Can I see my studio’s homepage first?
Yes. We design your homepage for free and show it to you on a call. You decide after.
Do you build for trainings and retreats too?
Yes. Read more about websites for trainings and networks and websites for retreats. Comparing systems? See our pages for Mindbody and Retreat Guru.
Where the Momence facts come from
Every fact about Momence on this page was read on Momence’s own pages on 2 November 2026. Momence changes its pages, so check yours before you decide.
How we build, what it costs and our results are ours, not Momence’s.
- 1Momence help: Redirect customers to a custom thank-you page for event tracking (9 Aug 2026)Why plugin bookings hide from event tracking, and what the thank-you page covers.
- 2Momence help: Google Analytics (GA4) tracking with Google Tag ManagerKeeping the user session between your site and Momence.
- 3Momence help: Google Analytics FAQWhat GA4 does with the checkout without cross-domain settings.
- 4Momence help: Plugins and widgets FAQsHow the plugins are installed, and the checkout in an iframe.
- 5Momence API reference: Member checkout and sessionsWhat the API can read: sessions, locations and memberships.
- 6Momence API reference: Host checkoutThat a host checkout can book a session and take a custom payment method, and that prices are quoted first.
- 7Momence help: Selling and taking payments FAQsThat custom payment methods are set up in Momence settings, and that reports show them next to the sale.
- 8Momence: API Terms of Use (PDF)That Momence approves integrations, that the API may not be used as a payment intermediary, and that Momence keeps the right to set rate limits.
- 9Momence: FeaturesWhat the plug-and-play code snippets embed.
- 10Momence API docs: AuthenticationThat the API is always used by one specific user, and the permissions come from that user.
- 11Momence API docs: Getting startedHow you create an API client in your own dashboard.
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